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Send Emails/Newsletter

Overview​

The Send Emails/Newsletter feature allows Organizers to send customized emails or newsletters to event attendees. This feature provides a user-friendly interface for composing and sending emails with placeholders and HTML rendering capabilities.

Permission Notice

To send email to attendees, the Admin/Organizer needs the EVENT_SEND_NEWSLETTER permission. For more details, visit the Permissions Guide.

tip

Use Placeholders to personalize the email content for each attendee, making the communication more engaging. See: Placeholders Guide.

Accessing the Send Emails/Newsletter Feature​

Send Emails

  1. Navigate to the Event:

    • Log in to the admin dashboard.
    • Select the event for which you want to send emails or newsletters.

  2. Open the Send Emails/Newsletter Tool:

    • In the sidebar, click on the Send Email button.
    • This will open the email editor interface.

Composing an Email/Newsletter​

  1. Select Attendees:

    • Choose the attendees from your list who you want to send the email or newsletter to.
    • You can select multiple attendees or specific groups.

  2. Write the Subject:

    • Enter the subject of your email in the subject field.

  3. Compose the Content:

    • Write the content of the email in the editor. You can use the following placeholders to personalize the email. For more details, visit the Placeholders Guide.
    • These placeholders will be automatically replaced with the respective information for each attendee.

  4. Enable HTML Rendering (Optional):

    • If you want to compose the email using HTML, toggle the Insert as HTML/Preview option in the editor.
    • This will enable HTML rendering, allowing you to include HTML content in your email.

Sending the Email/Newsletter​

  1. Send a Test Email:

    • Click on the Send Test Email button.
    • Enter your email address to receive a test email with the content you have composed.
    • This allows you to review the email before sending it to the attendees.

  2. Send the Email:

    • Review the email content and ensure all placeholders and information are correct.
    • Click on the Send Email button to dispatch the email to all selected attendees.

Additional Tips​

  • Personalization: Use placeholders to personalize the email content for each attendee, making the communication more engaging.
  • Testing: Always send a test email to yourself to check the appearance and functionality of the email before sending it to the attendees.
  • HTML Emails: If using HTML, ensure your content is well-formatted and displays correctly in different email clients.

Troubleshooting​

  • Placeholder Issues: If placeholders are not being replaced correctly, ensure they are entered exactly as specified (e.g., $lastName).
  • Email Delivery: Verify that the email addresses of your attendees are correct to avoid delivery failures.
  • HTML Rendering: If HTML content is not displaying correctly, check the HTML code for errors and ensure the * Render HTML* option is enabled.

Contact Support​

If you experience any issues or need further assistance with the Send Emails/Newsletter feature, please contact our support team at [email protected].